Quality Policy and Objectives

QUALITY POLICY

The Office of Library Management and Services is committed to continuously improving the quality of services to valued library patrons by providing innovative, efficient, and client-oriented services.

QUALITY OBJECTIVES

1. To achieve at least 90% satisfactory rating of customers.
2. To process a minimum of 5 volumes per day of newly acquired library resources to be circulated for patrons’ use.
3. To ensure that there is an annual increase in library collections through donations and purchases.
4. To offer support and services to clients five days a week.
5. To ensure that all librarians have appropriate and up-to-date training by attending relevant training/seminar 16 hours a year.
6. To provide a safe, conducive, and healthy environment in observance of safer work practices.